Refund policy

Returns

1. Returns will only be accepted provided that:
   1. the Customer has complied with the provisions of Defects (as described below); and
   2. the Seller has agreed in writing to accept the return of the Goods; and
   3. the Goods are returned at the Customer's cost within fourteen (14) days of the delivery date; and
   4. the Seller will not be liable for Goods which have not been stored or used in a proper manner; and
   5. the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.
2. The Seller may (in its discretion) accept the return of Goods for credit but this may incur a handling fee of Twenty Five percent (25%) of the value of the returned Goods plus any freight.

 

Defects

1. The Customer shall inspect the Goods on delivery and shall within seven (7) days of delivery (time being of the essence) notify the Seller of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which the Seller has agreed in writing that the Customer is entitled to reject, the Seller's liability is limited to either (at the Seller's discretion) replacing the Goods or repairing the Goods except where the Customer has acquired Goods as a consumer within the meaning of the Trade Practices Act 1974 (CWlth) or the Fair Trading Acts of the relevant state or territories of Australia, and is therefore also entitled to, at the consumer's discretion either a refund of the purchase price of the Goods, or repair of the Goods, or replacement of the Goods.